DSIM 577 Managing Production and Service Operati
This course introduces students with a broad conceptual framework for evaluating operations management practices in traditional manufacturing firms and service organizations. Concepts, techniques and tools related to the four major decision responsibilities of operations managers(i.e., process, quality, capacity and inventory)are studied and discussed. Emphasis will be on operations, strategy, theory of constraints, lean management principles, total quality management, project management, decision analysis, capacity management, inventory management and supply chain management.